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Donetta Archibald, Telecare Officer, in action Telecare Services In Newham One Of Top In Country Newham Homes has been recognised as one of the top organisations in the country for its telecare services. The Newham Network Telecare Services based in Holden Point, was recently awarded an accreditation by the Telecare Services Association (TSA). This much sought after merit was awarded after the service was inspected by the TSA's auditors. They found all the requirements of the telecare code of practice for monitoring, installation and response had been met by Newham Homes. Telecare services are provided 24 hours a day, all year round and enable people to live safely and independently within the community. The services differ depending on the client's needs. They range from pendants worn round the neck to bed sensors which can detect whether someone has fallen out of bed in the night. There are also smoke and flood detectors. Michael Irvine, Chief Executive of Newham Homes said: "I am delighted our hard-working team of telecare officers have been recognised for the valuable job they carry out. Telecare offers reassurance to many vulnerable residents that there is always someone to help them, day or night. Nationally only a small number of organisations have achieved this award and we are the only London Borough to gain this new accreditation." Telecare is a valuable service for vulnerable residents in Newham such as Eileen Pumfrett. When Mrs Pumfrett's husband died 11 years ago, help was on hand at the push of a button. The telecare pendant she wears around her neck triggered an alarm which alerted one of the dedicated telecare officers who immediately came to check on her. She sat with Eileen until 3am to offer her comfort and support at such a distressing time. "I first started using the service when my husband was ill," Mrs Pumfrett said. "It was a lifeline to me. It means such a lot and makes me feel so safe. I've had to use it quite a few times because I have breathing difficulties and it makes me feel safer knowing I can get help at the touch of a button, no matter where I am in the house."
