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  • Leasehold Services
  • Bridge House
    320 High Street
    Stratford
    London
    E15 1EP
  • Tel: 0800 952 9000
  • Fax: 020 3373 7600
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How To Pay Your Service Charge

How to pay your service charges

Please ensure that your payment reference number is clearly quoted when making payments.

By Direct Debit

Choose your payment date, either 15 or 28 of each month, and return the form to us at:

Newham Homes

Leasehold Services

2nd Floor, Bridge House

320 High Street

London

E15 1EP

We must receive your form one month before the payment date, in order for us to set up your direct debit and inform your bank/building society. If we do not receive your direct debit form in time you will have to make the first payment by one of the following methods. We will tell you if this happens.

Over the internet You can make an online payment here

Over the phone You can pay over the phone using a debit or credit card by calling 020 8430 3500. Follow automated instructions selecting option 2 then "Central Income" from the list of options. Please have the invoice number, debit or credit card number and the expiry date to hand. An answer machine service is available from 8pm to 8am.

By standing order If you want to pay by standing order, you will need our bank details,

London Borough of Newham Income Account

Co-Operative Bank PLC

1/3 South Street

Romford

Essex

RM1 1XB

Sort Code: 08-90-11

Account Number: 61165515

If you pay in this way, you tell your bank immediately of any changes to the service charge.

By post You can send a cheque or postal order to:

Newham Homes

Leasehold Services

2nd Floor, Bridge House

320 High Street

London

E15 1EP

Please ensure that all cheques or postal orders are made payable to the London Borough of Newham, and that your invoice number is written on the back of the cheque.

In person You can make payment at any of the following Local Service Centres.

Canning Town LSC, 3 Beckton Road, London, E16 4DT

East Ham LSC, 330/334 Barking Road, London, E6 2RT

Manor Park LSC, 685/689 Romford Road, London, E12 5AD

Stratford LSC, 112/118 The Grove, London, E15 1NS

Carpenters TMO Office, 17 Doran Walk, London, E15 2JL

Opening times: all offices Monday to Friday 9am to 5pm and Manor Park and Canning Town are also open Saturday mornings 9am to 12 noon.

Debt and welfare advice

Officers from Newham Homes cannot act as financial advisors. Although we can provide you with advice and support to help you meet your financial obligations, you are also encouraged to seek independent professional advice.

Leaseholders have a dedicated debt and welfare advisor who provides general advice. This includes agreeing realistic payment options, help on maximising your income and information about benefits. You may also be eligible for financial assistance from the Department of Work and Pensions (DWP). If so, we can help you apply. The DWP need to be contacted within 30 days of the date of your invoice. This means that you should contact the debt and welfare advisor within 14 days of the date of your invoice, to make sure that we have enough time to help you with your application. Additionally, debt advice and counselling can be provided and arrangements can be agreed to make payment by instalments.

Contact Leasehold Services if you would like to use this service.

Independent debt and welfare advice is also provided in Newham by the following organisations:
  • Newham Citizens Advice Bureau, 71a Coolfin Road, Custom House, E16 3AP. Telephone: 020 7540 4941 or 020 7540 4942. Open Monday to Friday 10am to 4pm. Advice for people who are eligible for legal aid on debt, immigration and welfare benefits.
  • Community Links, 105 Barking Road, Canning Town, E16 4HQ. Telephone: 020 7473 2270. Open Monday to Thursday 9am to 12 noon. Advice on consumer matters, employment debt, housing and welfare benefits.
  • Financial Capability Coaching Service, DABD Benefits Advice Team, 51 Ripple Road, Barking, IG11 7NT. Service funded by East London Renewal Partnership for free confidential assistance for vulnerable residents to improve their homes. Advice on income maximisation and benefits. Home visits are available by appointment.

 

 

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