Under your Tenancy terms and conditions, the Housing department has aresponsibility to carry out certain repairs to your home. Other repairs are your responsibility.

Below are lists of the main categories of repairs, showing who is responsible and some additional works that we do for tenants aged 60 or over and tenants with certain disabilities. Please note the list does not cover all items and is for guidance only.

We will also carry out certain repair items on a discretionary basis where applicable, this is stated in the list below.

To report a repair please use the repairs form or use the free phone number (for tenants only) 0800 952 5555.

Whose responsibility is it?	Council	Tenant	OAP’s/ Disabled *
1. Outside your home
Communal Areas
Communal areas such as lifts and stairs	X
Roof
Chimney and chimney stacks	X
Roof structure and coverings	X
Guttering, rainwater pipes and clips	X
Fascia, soffit and barge boards	X
Walls and canopies
External walls and rendering	X
Foundations	X
Concrete canopies over doors or windows	X
Windows
Window frames, external sills (unless already provided as part of the frame design and seals)	X
Glazing		X	*
Glazing where caused by criminal damage and crime number obtained from the police	X
Window ironmongery	X
Window vents	X
Whose responsibility is it?	Council	Tenant	OAP’s/ Disabled *
Doors
(External) Outside doors, frames, other boards and boards and threshold strips	X
Outside door locks and ironmongery	X
Door entry systems	X
Pipes and drains
Soil and vent pipes and clips	X
Drains and gully surrounds	X
Gully grids		X	*
Drain blockage	X
Inspection chambers	X
Gardens and boundaries
Gardens		X	*
Garden walls, but only if owned by the council	X
Fencing, but only to match original standard for that part of the estate	X
Front, side and rear gates, including ironmongery	X
Paths, steps and other means of access, if owned by the council	X
Line posts or rotary clothes dryers if fitted	X
Car hardstandings and gates, if owned by the council	X
Whose responsibility is it?	Council	Tenant	OAP’s/ Disabled *
Garages and outbuildings
Garages and outbuildings, if owned by the council	X
Gaining entry
Gaining entry to the property by breaking in [if undertaken by the council]	X
2. Inside your home
Windows
Internal timber, UPVC or tile window sills (unless affected by rot or woodworm)		X	*
Skirting boards and picture rails (unless affected by rot or woodworm)		X	*
Window vents	X
Doors
Internal doors, ironmongery, and threshold strips (unless affected by rot or woodworm)		X	*
Walls
Internal walls	X
Major plaster work, plaster air vents and cornice	X
Minor repairs to plasterwork, such as cracks and small holes (under six inches or 150mm square)		X	*
Wall tiles and grouting, to match existing tiles as closely as practicable	X
Floors
Concrete floors (not including floor tiles)	X
Vinyl floor tiles where fitted by the council (full replacement will only be carried out to bathroom/wc/kitchen)	X
Loose floor coverings and fitted carpets		X
Floor boards and joists	X
Whose responsibility is it?	Council	Tenant	OAP’s/ Disabled *
Ceilings
Major plaster work	X
Minor repairs to plasterwork, such as cracks and small holes (under six inches or 150mm square)		X	X
Fireplaces
Fireplaces	X
Sweeping chimneys		X
Staircase
Staircase, banisters and handrails	X
Bathroom
Bath panels (unless damaged by the Housing department while carrying out repairs (replacements may not match existing panels)		X	*
Wooden airing cupboard panels, frames, door and shelving (unless affected by woodworm or rot)		X	*
Internal pipework boxing, but only if originally fitted by the council		X	*
Kitchen
Kitchen cupboards (cupboards beyond repair will be replaced but not necessarily to match existing units)	X
Cupboard drawers		X	*
Cupboard door catches, handles and hinges		X	*
Worktops beyond repair will be replaced, (due to normal wear and tear), but not necessarily to match existing	X
Whose responsibility is it?	Council	Tenant	OAP’s/ Disabled *
Hallway
Hat and coat rails		X	*
Electrical items
Electrical wiring, sockets and light fittings	X